CasaCaddy Support

Email john@soxoa.com with a short description of the issue, your iPhone model, and your iOS version. Please do not send appliance photos or purchase receipts unless we ask for them. We normally reply within two business days.

Make sure CasaCaddy has camera access, use even lighting, and fill the frame with the appliance label or model plate. You can correct the result before saving it. AI-assisted identifications can be wrong, so compare important details with the manufacturer's label and manual.

In iPhone Settings, open Notifications → CasaCaddy and allow notifications. CasaCaddy schedules reminders on your device; notification delivery can also be affected by Focus modes and notification summaries.

Use Restore Purchases in CasaCaddy Settings after reinstalling the app or moving to a new iPhone. Apple handles billing, refunds, and subscription cancellation. You can manage a subscription in iPhone Settings → Apple Account → Subscriptions or visit Apple billing support.

Your home inventory and maintenance data stay on your device and can be exported from CasaCaddy Settings. Use “Delete home and server data” in Settings to delete this installation's server recognition, usage, purchase-status, and created-guide records before its local home data and anonymous identity are cleared. If deletion fails, the app preserves a recoverable state and prompts you to retry; a lost success response can be safely retried with the same server-signed credential. Deleting the app alone does not guarantee removal of Keychain or server records. Deleting data does not cancel an active Apple subscription; use Manage Subscription in CasaCaddy Settings or Apple billing support. For deletion help, email john@soxoa.com.

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